Terms and Conditions

The Fern Walk Sanctuary is a safe space where I honour and respect you. Please share equal honour and respect in this Professional Practice. Please read the following. If anything is unclear, please feel free to ask. 

My programs include but are not limited to the following:

1. Appointments are available by phone, virtual meeting, or in person at my home office - The Fern Walk Sanctuary. 
2. I will guide you through new and improved ways to achieve a healthier diet and lifestyle. In addition, I will continuously encourage and empower you in your transformation.
3. Sessions will include discussing your progress, revisiting your initial goals, homework, and notes from the previous session, including recommendations, tips, and positive motivation.
4. We will explore your health, lifestyle, knowledge of food and nutrition, cravings, and habits. 
5. Sessions may include but are not limited to stress management techniques, demonstrations with recommendations for physical activities. Always with gentle consideration of your limitations, experience and physical abilities or injuries. 
6. As a health coach, I will work with your current health practitioners' diagnoses or recommendations. 
7. You may be given various handouts, recipes, book recommendations, food samples, health-related App recommendations and other suitable health and wellness materials. 
8. You can contact me anytime by email or text. I will return the msg within 24 - 48hrs. 

Nutrition Health and Wellness Coaching Role

• It is a partnership that supports you to deepen your self-awareness and cultivate your full potential. 
• Ask timely questions that foster and support greater self-awareness and inner resourcefulness, and assist in working through any personal roadblocks/obstacles that may arise. 
• Honour that some experiences/things in life are private, which you may or may not choose to share or explore as a part of these confidential coaching sessions. 
• Facilitate effective coaching processes/techniques designed to help tap into your own inherent wisdom/insights, work through any perceived challenges, and explore creative possibilities and potentials. 

Clients Role

• Commit to a coaching relationship/partnership that supports your abilities to deepen self-awareness and strive to identify whatever challenges, issues, or opportunities you may be experiencing. 
• Be intentional about making empowering, conscious choices that truly reflect and support your needs/desires/life goals. 
• Follow through and be accountable for completing any action planning steps/activities generated from each coaching session. 
• The more intension and focus you put into your session, the more you will get. 

SCHEDULING & CANCELLATION

If the Client needs to cancel or reschedule the appointment, it must be at least 24 hours in advance; otherwise, the Client will forfeit that appointment and will not have an opportunity to reschedule it. 

You will be billed the total dollar amount owed for the no-show appointment. 

I will allow for one “snow day.” As I understand, emergencies happen. 

PAYMENTS AND REFUNDS

The client agrees to make payments according to the agreed payment schedule. 

Invoicing is made through Wave for Business. 

In the event of the Client’s absence or withdrawal, for any reason whatsoever, the Client will remain responsible for the pro-rata share of the program that has been delivered, plus a cancellation fee of $150. 

If the client fails to make any payments within the time prescribed, the coach has the right to cease all work until payment is approved. 

The Coach reserves the right to cancel the program if it is not deemed appropriate for the program to continue. If this happens, the Client is only responsible for the pro-rata share of coaching services received. 

No refunds are available on services or products received.

DISCLAIMERS 

The Client understands that the role of the Nutritional Health and Wellness Coach and Ayurvedic Massage Practioner is not to prescribe medication, diagnose, or cure disease.

The Nutrition Coach/Ayurveda Practioner is a mentor and guide certified in nutritional health and wellness practices to help clients reach their own health goals by helping clients devise and implement positive, sustainable lifestyle changes.

The Client understands the coach is not a doctor or psychologist; any advice given by the Coach is not to take the place of advice by these professionals. 

Suppose the Client is under the care of a healthcare professional or currently uses prescription medications. In that case, the Client is recommended to discuss any dietary changes or potential dietary supplement use with the attending doctor. They should not discontinue any prescription medications without first consulting the doctor.  

CONFIDENTIALITY

Information shared by the Client will be held confidential, including all discussions and any written materials. 

No information will be released to any other individual or agency without the client’s specific consent unless specifically required by law or if there is a danger of harm to the client or someone else. 

This Agreement is customized to each client based on services, timelines and payment agreement and made between Certified Nutritional Health and Wellness Coach and Ayurveda Practioner Alexandra Haldeman and The Client before commencing any program services.